Lanzarote Airport, located on the Spanish island of Lanzarote in the Canary Islands, is a popular destination for travelers seeking sun, sea, and relaxation.
However, navigating an airport can sometimes be challenging for passengers with reduced mobility.
Lanzarote Airport is well-equipped to ensure all passengers have a smooth and comfortable travel experience. Here’s a guide for passengers with reduced mobility traveling through Lanzarote Airport.
1. Accessibility Services
Lanzarote Airport offers a range of services to assist passengers with reduced mobility. These include specially designed facilities such as ramps, elevators, and accessible toilets.
The airport also provides assistance services, including escorting passengers to and from the aircraft and help with boarding and disembarking.
Special Assistance Desk
- Located within the terminal, the Special Assistance Desk provides passengers with reduced mobility personalized support.
- Trained staff members can assist with inquiries, offer guidance, and coordinate assistance services throughout the airport.
Wheelchair Assistance
- Passengers requiring wheelchair assistance can request this service during the booking process or upon arrival at the airport.
- Trained staff members can provide wheelchair assistance from check-in, through security and passport control, to the boarding gate.
Accessible Facilities
- Lanzarote Airport features various accessible facilities, including ramps, elevators, and wide corridors, to ensure easy navigation for passengers with reduced mobility.
- Accessible restrooms equipped with necessary amenities are conveniently located throughout the terminal.
Priority Lane Access
- Passengers with reduced mobility often benefit from priority lane access at security and passport control checkpoints, minimizing waiting times and ensuring a smooth screening process.
- Special Assistance Lounge:
- The airport offers a dedicated Special Assistance Lounge where passengers can comfortably relax before their flight.
- The lounge has comfortable seating, accessible amenities, and trained staff members to assist.
2. Requesting Assistance
Passengers requiring assistance should inform their airline or travel agent at the time of booking or at least 48 hours before their flight. Upon arrival, passengers can request help at the airport’s Special Assistance Desk in the check-in area.
- Pre-Arrival Notification
- Inform the Airline: Inform your airline of any assistance you may require during the booking process. Airlines can then make the necessary arrangements with the airport.
- Special Assistance Request
- Contact the Airport: If you have already booked your ticket and did not request assistance during the booking process, you can contact Lanzarote Airport directly to request special assistance.
- Provide your travel details, including flight number, date, and arrival time.
- Specify the type of assistance you require, such as wheelchair assistance or help navigating the terminal.
- Arrival at the Airport
- Special Assistance Desk: Upon arrival at the airport, proceed to the Special Assistance Desk located in the terminal.
- Trained staff members will be available to assist you with check-in and coordinate any further assistance.
- During Your Journey
- Communicate Your Needs: Don’t hesitate to communicate your needs to airport staff throughout your journey.
- Whether it’s assistance with baggage handling, navigating security checkpoints, or boarding the aircraft, staff members are there to help.
- Boarding Process
- Priority Boarding: If you have requested wheelchair assistance, you will typically receive priority boarding to ensure a smooth boarding process.
- Additional Services
- Special Assistance Lounge: If you arrive early or have a layover, you may choose to utilize the Special Assistance Lounge for added comfort and convenience.
3. Parking
Lanzarote Airport offers designated parking spaces for passengers with reduced mobility, located close to the terminal building. These spaces are marked and can be accessed using a valid disabled parking permit.
- Close Proximity: Accessible parking spaces are located conveniently close to the terminal entrance, making it easier for passengers with reduced mobility to access the airport.
- Accessible Features: These parking spaces are equipped with features such as wider aisles and designated access ramps to facilitate easy entry and exit for wheelchair users and passengers with mobility aids.
- Parking Procedures: Identification Required: Passengers utilizing accessible parking spaces are typically required to display a valid disability parking permit or badge issued by the relevant authority.
- Duration and Fees: Standard parking duration and fees apply to accessible parking spaces. However, some airports may offer discounted rates or extended parking durations for passengers with disabilities. It’s advisable to check with the airport’s parking services for specific details.
4. Terminal Facilities
The terminal building at Lanzarote Airport is designed to be accessible to passengers with reduced mobility. Facilities such as elevators, escalators, and ramps are available throughout the terminal, making it easy to navigate.
5. Security Screening
Passengers with reduced mobility may require additional assistance during the security screening process. Security staff are trained to provide support and ensure the screening process is as smooth and efficient as possible.
6. Boarding and Disembarking
Passengers with reduced mobility will be assisted with boarding and disembarking the aircraft. This may involve using an ambulance or other specialized equipment to ensure safe and comfortable access to the plane.
7. Arrival and Departure
Upon arrival at Lanzarote Airport, passengers with reduced mobility will be assisted with collecting their baggage and exiting the terminal. Departing passengers will receive assistance with checking in, passing through security, and boarding their flight.
8. Additional Services
Lanzarote Airport offers additional services for passengers with reduced mobility, including accessible restrooms, seating areas, and information points.
The airport staff are trained to assist and support passengers with disabilities, ensuring that their travel experience is comfortable and stress-free.
Lanzarote Airport is committed to ensuring that all passengers, including those with reduced mobility, have a positive and enjoyable travel experience.
With its range of accessibility services and facilities, the airport aims to make travel seamless for everyone.
Whether visiting Lanzarote for a relaxing holiday or a business trip, you can be assured that Lanzarote Airport will provide the support and assistance you need for a smooth journey.